Payment and delivery methods

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

Yes, as long as you've not confirmed your order you can add and remove items from your basket

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes may happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

You can manage your payment methods in My Account. 
Once signed in, go to My Account and then click through to My Payments. 

It can be sent to an address selected by you (home, work, etc. – never a PO Box)

No. The delivery country/region must always be the same country/region in which the purchase was made.

DPD delivers your parcel from Warehouse in Hungary to your country. In Greece carrier ACS will delivery your parcel to your home. His taxes approx. 5 - 6 working days
P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

Please see the Delivery Fees information on the Delivery and Payment Options page

Yes, you are able to do, calling your local Customer Service contact or writing to infocenter_gr@amway.com and asking for the delivery change.

You can:

• Change of suggested delivery date
• Change of the delivery address"

If you have chosen home delivery, we will send you an email when your order leaves the warehouse confirming that your items have been dispatched.
The mail includes a tracking number with a link to the courier's web page and finally the courier will send you a text message or email to inform you of your delivery.

When you choose Home Delivery and your parcels is underway you will receive a notification from ACS. With this you can re-route your parcel to a pick-up point of your choice

The delivery fee is calculated before all promotions and coupons are applied. If at the time of placing an order a free delivery promotion applies, your recurring order will take advantage of that. More information on delivery fee thresholds can be found on the Delivery and Payment Page.

You will receive the Order Shipping confirmation via email. After your order has been dispatched from our warehouse, you'll receive an SMS with all the details about your parchel

When you receive the Order Shipment confirmation by email, you'll receive an SMS with all the details about your parchel. Please contact your local carrier for more information about your parcel by referring to the tracking number you received on your mobile phone.

Yes, you are able to do, calling your local Customer Service contact or writing to infocenter_gr@amway.com and asking for the delivery change.

You can:

• Change of suggested delivery date
• Change of the delivery address"

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes may happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
- When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
- Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
- It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact.
- When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
- Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact.

There is no charge to return products when you use the dedicated returns process

Returning an order is straightforward 
1. Sign in to your account and go to My Office
2. Go to the Order History page via My Orders
3. Find the order you want to return and click the Order Details link next to it 
4. Click Return and follow the instructions

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When you've handed over your return parcel to the carrier, it will take approximately 2-3 working days to reach the Amway warehouse in Hungary
In this process you can expect your refund between 7 and 9 working days.
Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. 
After that the adjustment will be included in the following month.